FAQs

Yes, we allow sites to have commercial advertisements.

Visa, MasterCard, American Express, Discover, through PayPal.

Our accounts run on CentOS Linux x86, which is identical to Red Hat Enterprise Linux.

No, we do NOT allow adult sites on our servers.

The control panel we use is called Cpanel.

You may pay monthly, quarterly, semi-yearly or annually

Yes, you may host your friends if you have the disk space and the know-how.

After verification, your account will be set up within 24 hours. Although the average set up time is 3-6 hours.

No

No due to security reason’s we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to set up cron jobs.

Yes, you can password protect directories within CPanel.

It usually takes 24-48 hours for a domain to fully propagate.

Please read your welcome e-mail, if you have lost your welcome email you can email us requesting your DNS.

Go to http://www.cpanel.net/docs/cp/index.html

You go to http://www.yourdomain.com/cpanel

To make a sub-domain login to your control panel and click “domain management” inside of domain management you will see a place to manage and add sub-domains.

We recommend downloading FileZilla.

Make sure you are uploading to the right web directory which is the public_html folder.

Please allow 24 hours for your FTP password to sync with your Cpanel password.

To create an email account login to your control panel and click add/remove email accounts.

For both incoming and outgoing mail server put mail.yourdomain.com

yourdomain.com/webmail/

Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Make sure that they are chmod to 755

Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

All Paypal online payments should be recurring. Your payment will automatically be deducted. If your subscription is canceled by Paypal for any reason an invoice will be generated for you to pay online each billing period. To be given the option to create a new autopay subscription through Paypal you must pay your invoice manually and on time. Non-payment results in website suspension after 48 hours.

If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include “I give you permission to delete my website and all of the content.” If you have a subscription set-up it is your responsibility to make sure the subscription is canceled.

Please email us to do so.

We need to activate the shared SSL on each site manually that will require it.

Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $50.00 installation fee and $5.00 per month account fee increase.

Every place that sells SSL has a different transfer procedure. You will need to ask the supplier you purchased it from.

To create a subdomain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn’t have a folder already named that name. If it does the sub will not work. Example… I want to create the subdomain test.webexhosting.com so my sub name is going to be “test.” If I already have a folder in my FTP named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

You cannot create an addon domain if your DNS hasn’t propagated yet. So after you change the sites DNS you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cPanel asks for when creating an addon domain.

1. “New Domain Name:” You will put in the newdomain.com do not put www in the name!

2. “Username/directory/subdomain Name:” This will be the folder cPanel creates in your main accounts FTP. MAKE SURE that the name you give it doesn’t already have a folder. Example… If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. “Password:” fill in any password you want here.

An addon domain is a fully functional domain that will work out of a folder in your main sites FTP.

It creates it as a subdomain by creating the folder within your main sites FTP. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.